Gains in productivity are achieved by improving a work process, not by simply pushing more work through that process. To see where productivity is being hindered and process improvement opportunities exist, it is necessary to examine all aspects of how the work is being done, not just the final output. This workshop presents a simple, hands-on method of mapping work processes, analyzing them for effectiveness and efficiency and re-designing them for optimum performance. The principles of process analysis and redesign Learning the process-mapping technique  Mapping the process  Exercise: Applying the basic principles  Exercise: Defining what to look for  Exercise: Layering techniques for complex systems Analyzing the process Exercise: Determining value-adding and value-subtracting steps in a process  Exercise: Defining evaluation criteria  Exercise: Using the data to make decisions Redesigning the process Building process effectiveness measures Implementing the re-designed process For informaton contact Jeff Crow at: Crow Development Corporation PO Box 80746 Portland, OR 97280-1746   Telephone:  503.244.8486 or 1.888.674.0010 Fax: 503.977.7894 or 1.888.674-3144 E-mail:  jcrow@crowdevelopment.com [ Top of Page ] Send questions on this site to: webmaster@crowdevelopment.com Copyright © 1999-2000 Crow Development Inc. Designed by One Dog Designs